
FREQUENTLY ASKED QUESTIONS
We specialize in the distribution of high-quality semi-finished cocoa products, including cocoa beans, cocoa nibs, cocoa liqueur, cocoa powder, and cocoa butter.
We source our cocoa beans from various cocoa-producing regions known for their premium quality, including West Africa and South American countries.
Yes, we are committed to sustainability. We work closely with cocoa farmers and cooperatives that adhere to sustainable farming practices and ethical labor standards. Our main supplier has established a program to fight directly with child labor.
Yes, we offer both bulk and smaller quantity options to cater to individual consumers, bakeries, chocolatiers, and businesses of all sizes.
Yes, we can offer a selection of organic cocoa products that are certified by reputable organic certification bodies.
The shelf life varies depending on the specific product. Please refer to the product packaging for detailed information on shelf life and storage recommendations.
Yes, we can provide custom packaging solutions for bulk orders. Please contact our sales team to discuss your specific requirements.
Yes we do! We can develop for you premix products with cocoa powder and other ingredients such as sugar and lecithin as well as chocolate bar between 40 % and 100 %.
Of course! Our equipments are there for you. Just provide the quantity of beans or nibs you want to process and we will do the job for you.
Sure! We can reception pallets of cocoa liquor and butter remelt them and package them for you.
Certainly! We offer sample packs for many of our products to allow customers to evaluate the quality and taste before making larger orders. You only have to pay for the shipping price.
We offer various shipping and delivery options to accommodate our customers' needs. The specific options and associated costs will depend on your location and order size.
You can place an order by visiting our website, or contacting our sales team via phone or email. Please fill out our 2-minute pre-qualification form and a representative will contact you within 72 hours.
Our return policy is outlined on our website and includes details on returns, exchanges, and refunds. Please review our policy before making a purchase.
Absolutely! We offer private labelling and co-branding opportunities. Please reach out to our business development team to discuss partnership options.
Yes, many of our cocoa products have certifications, including Fair Trade, Kosher, and others. Please inquire about specific certifications for the products you are interested in.
You can contact our customer support team through the contact information provided on our website or by calling our customer support hotline during business hours.
